AS: Online Pre-Order or Back-Order

Created by Jhonel Alfaro, Modified on Sat, 19 Apr at 10:58 AM by Jhonel Alfaro

General Information	Questions	SOP	Email Disposition (Reverse Mapping)
AS: Online Pre-Order or Back-Order	Can she preorder an item that is advertised but not available on the website yet?	No, we cannot accept any preorders. We add new styles to the "New Arrivals" section of the website daily.
AS: Online Pre-Order or Back-Order	Can she backorder an item that has gone out of stock? Will it come back in stock?	We carry limited quantities in each style to keep up with the latest fashion trends! Once a style sells out, it's gone forever.	Order Not Placed - Item OOS
AS: Online Pre-Order or Back-Order	What happens if an item goes out of stock before the order ships?	If a style cannot be located during the packing processes, it is processed as a line-item cancel, and she will not be charged for the item. She will receive an email shortly before the remainder of her order ships.